GroveX operates a centralized digital asset platform providing spot trading and related exchange services.
This page is a public summary of GroveX's compliance approach. It should be read together with the Terms of Service, Terms & Conditions, Privacy Policy, and other policies made available through the Platform.
1. Regulatory and Compliance Approach
GroveX is committed to operating transparently and in line with applicable laws, regulatory requirements, and guidance. As requirements evolve, GroveX may update its governance, controls, verification requirements, transaction processes, and customer obligations.
GroveX is not a bank or authorised deposit-taking institution. Digital Assets and Fiat, if supported, are not bank deposits and are not covered by a government deposit insurance or compensation scheme.
2. AML / CTF Program
GroveX maintains risk-based controls designed to support compliance with applicable anti-money laundering and counter-terrorism financing obligations.
These controls may include customer identification and verification, sanctions and politically exposed person screening, transaction monitoring, blockchain analytics, enhanced due diligence, source-of-funds or source-of-wealth enquiries, record keeping, and reporting where required.
3. KYC and Enhanced Due Diligence
Identity verification may be required for particular Services, transaction types, thresholds, risk indicators, account recovery, unusual activity, or where required by law, regulatory guidance, security controls, or third-party providers.
GroveX may request additional information or documents at any time where reasonably necessary for compliance or risk management. Failure to provide required information may result in a delay, restriction, suspension, or refusal of a Service or transaction, subject to applicable law.
4. Sanctions, Jurisdictions, and Risk Controls
GroveX may screen Users, transactions, wallet addresses, counterparties, devices, and relevant activity for sanctions, fraud, security, and compliance risks.
Services are not offered in jurisdictions where offering them would be unlawful or would require registrations, licences, authorisations, or approvals that GroveX does not hold. The Services are not offered to U.S. Persons or persons located in the United States, as described in the applicable Terms.
Users must not attempt to bypass jurisdiction, sanctions, verification, or security controls through VPNs, proxies, false information, multiple accounts, or other circumvention methods.
5. Transfers of Value
Where required by law, regulation, or regulatory guidance, GroveX may collect, verify, transmit, or retain information relating to Digital Asset transfers, including information about the originator and beneficiary.
If required information is missing, inconsistent, or not provided, GroveX may delay, reject, reverse, hold, or otherwise restrict a transfer or Account until applicable requirements are satisfied.
6. Transaction Monitoring and Account Restrictions
GroveX may delay, hold, refuse, restrict, or report activity where reasonably necessary for compliance, sanctions, fraud prevention, security, investigations, operational integrity, legal requirements, or risk management.
Where a transaction, wallet, device, location, or Account is flagged for review, GroveX may require verification or additional information before permitting further activity or processing a withdrawal, subject to applicable law and the applicable Terms.
7. Market Integrity
GroveX prohibits unlawful, fraudulent, manipulative, abusive, or deceptive activity. This includes conduct such as wash trading, spoofing, layering, market manipulation, sanctions evasion, fraud, exploitation of Platform Errors, and attempts to circumvent platform controls.
GroveX may use monitoring, surveillance, risk controls, and enforcement measures to protect Users, the Platform, and market integrity.
8. Privacy and Record Keeping
Personal information collected for verification, compliance, security, fraud prevention, and regulatory purposes is handled in accordance with the GroveX Privacy Policy and applicable privacy and data protection requirements.
Records may be retained for periods required by applicable law, including AML/CTF record-keeping requirements.
9. Support and Compliance Contact
Support email: support@grovex.io
Admin / complaints / escalation: AdminGroveX@GroveX.io
Support tickets: https://grovexcom-help.freshdesk.com/support/tickets/new
GroveX will never ask you to provide a private key or seed phrase or to send funds in order to verify your account.