Why Is My Withdrawal Under Manual Review?
Eligible non-KYC withdrawals are manually reviewed and may take up to 24 hours. GroveX may request additional verification when required.
What manual review means
Some GroveX crypto withdrawals are reviewed manually before they are released.
Eligible non-KYC crypto withdrawals are manually reviewed and may take up to 24 hours.
A manual review does not automatically mean that the withdrawal has failed or that there is a problem with your account.
Why a withdrawal can be reviewed
A review may be triggered by security, fraud-prevention, compliance or risk controls. Factors can include account activity, wallet or destination risk, transaction patterns, account changes, security events, verification status or other information relevant to protecting the user and the platform.
GroveX does not publish the exact thresholds or internal rules used by its security and compliance systems.
Additional verification may be requested
If an account, wallet, destination, transaction or other activity requires further review, GroveX may pause or reject a withdrawal and request KYC, source information or other supporting information where appropriate.
If GroveX asks for verification, follow only the instructions provided through the official GroveX interface or official GroveX Support.
How long should I wait?
For an eligible non-KYC withdrawal under manual review, allow up to 24 hours for the review to be completed.
Blockchain processing time begins only after the withdrawal has been approved and broadcast.
What should I do while it is being reviewed?
- Do not create repeated duplicate withdrawal requests.
- Keep access to your registered email.
- Watch for official GroveX security or verification requests.
- Confirm that your destination address and selected network were correct.
- Do not share passwords, seed phrases, private keys or live authenticator codes with anyone.
When should I contact Support?
If the withdrawal remains under review after 24 hours, or if GroveX asks you to contact Support, submit a ticket with:
- registered email;
- UID if known;
- asset;
- amount;
- selected network;
- destination address;
- withdrawal date and approximate time;
- withdrawal ID or TXID if one is available.
Submit a support request: https://grovexcom-help.freshdesk.com/support/tickets/new