Account Deletion
GroveXC users may request permanent deletion of their GroveXC account and associated personal data.
Request deletion
Send your request from the email address registered to your GroveXC account.
Use the subject GroveXC Account Deletion and include your registered email address or GroveXC UID.
Request Account DeletionNever send your password, authentication codes, private keys, seed phrases or other security credentials.
Steps
- Send an account-deletion request using the registered account email address.
- Provide your GroveXC UID if available.
- Complete any identity or security verification necessary to confirm account ownership.
- Resolve any remaining eligible assets, pending transactions or outstanding account matters.
- Once approved, the account will be permanently closed.
Data deleted
Subject to applicable retention requirements, personal information eligible for deletion may include:
- Account profile information
- Contact information
- Application preferences and settings
- Notification and device preferences
- Other personal information GroveX is not legally required to retain
Data that may be retained
Certain records may need to be retained following account closure where required for legal, regulatory, security, fraud-prevention, dispute, accounting or compliance purposes.
This may include:
- KYC and identity-verification records
- AML and compliance records
- Deposit and withdrawal records
- Order, trading and transaction records
- Security and fraud-prevention records
- Records subject to legal, regulatory, taxation or accounting obligations
Information subject to mandatory retention requirements will be retained for the applicable required period and then deleted or de-identified where appropriate.
Before deleting your account
Users should withdraw remaining eligible assets and resolve outstanding transactions before requesting deletion.
Account deletion is permanent once completed.
Privacy Policy
See the GroveXC Privacy Policy for further information about data handling and retention.
App: GroveXC
Developer: GroveX Pty Ltd
Account-deletion contact: yg@grovex.com.au
Last updated: 7 September 2026